![]() In other words, it is part of the transaction that takes place between people as they communicate. Listening can be viewed as a form of behaviour that is a part of the communication process – an active effort of attention and perception on the part of the person towards whom the message has been directed. Further, if the foundations of listening skills are understood, anyone can improve their ability to sort out more fully the meanings of what people are saying to them. What this means is that anyone can become an effective listener. Listening is a skill that is a result of learning – it is not “inborn.” We learn to attend to, analyse, and comprehend messages directed towards us, just as we learn other skills. As pointed out earlier, a number of studies have revealed that people listen poorly despite the advantages of doing just the opposite. Good listening also helps them to improve their speaking abilities.ĭespite all these benefits, good listening skills are quite rare in the business world today. Apart from the obvious benefits, good listening helps employees to update and revise their collection of facts, skills and attitudes. All this affects productivity and profits. ![]() Poor listening skills lead to innumerable mistakes because of which letters have to be re-typed, meetings rescheduled, shipments re-routed. Listening can improve work quality and boost productivity. Stephen Covey identifies listening as one of the ‘seven habits of highly effective people’. In fact, most managers agree that ‘active listening’ is the most crucial skill for becoming a successful manager. Listening on the job is not only frequent, it is very important as well. Top executives spend even more time listening than other employees. Recent studies that focus on the workplace show that, on average, personnel at all levels spend about 32.7 per cent of their time listening while speaking takes up 25.8 per cent of their time and writing 22.6 per cent. ![]() Studies indicate that adults spend about 29.5 per cent of their waking hours listening. Listening is the most frequent, perhaps the most important type of on-the-job communication. People spend doing just that – listening.
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